Refund & Return
Policy
Please review our refund and return guidelines before making a purchase. Your satisfaction is important to us.
This Refund & Return Policy is provided by iEvolutionPro LLC and applies to all physical products purchased through our website or authorized channels. Within this policy, "we," "our," and "iEvo" refer to iEvolution unless the context indicates otherwise.
This policy distinguishes between two types of purchases: (a) Direct-to-Consumer ("DTC") purchases, which are orders placed by retail customers directly through our website, and (b) Brand Representative ("Member") orders, which are orders placed by enrolled members participating in the iEvolution brand representative program. The rights and remedies available to you under this policy may differ depending on your purchase type, as outlined in the sections below.
By placing an order with iEvolution, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund & Return Policy. This policy supplements and is governed by the iEvolution Terms & Conditions and, where applicable, the Brand Representative Agreement. In the event of a conflict between this policy and the Terms & Conditions, the Terms & Conditions shall prevail unless this policy expressly provides otherwise.
Return Eligibility
1.1 Return Window
You may request a return within fourteen (14) calendar days from the date of delivery. The date of delivery is determined by the carrier's delivery confirmation. Requests submitted after the 14-day window has expired will not be accepted.
1.2 Conditions for Return
To be eligible for a return, all of the following conditions must be met:
1.3 Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
Return Process
2.1 Initiating a Return
To initiate a return, you must contact our customer service team within the 14-day return window. You will be issued a Return Merchandise Authorization (RMA) number, which must be included with your return shipment. Returns sent without a valid RMA number may be refused or delayed.
2.2 Shipping Your Return
The customer is responsible for all return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of your returned item. iEvolution is not responsible for items lost or damaged during return transit.
2.3 Inspection and Processing
Upon receipt of your returned item, our team will inspect the product to verify that it meets the eligibility conditions outlined in Section 1.2. Processing of eligible returns typically takes five (5) to ten (10) business days from the date we receive the item. You will receive a notification via email once your return has been processed.
If the returned item does not meet the eligibility conditions, we reserve the right to deny the return and ship the item back to you at your expense.
Restocking Fee
All eligible returns are subject to a restocking fee of twenty percent (20%) of the original purchase price of the item. The restocking fee will be deducted from your refund amount. This fee covers the costs associated with processing, inspecting, and restocking returned merchandise.
The restocking fee applies regardless of the reason for return, except in cases where the item was received defective, damaged during shipping, or was incorrect due to an error on our part (see Section 5).
Refunds
4.1 Refund Eligibility by Purchase Type
Refunds are available exclusively for Direct-to-Consumer (DTC) purchases made by retail customers through our website. Orders placed by Brand Representatives (Members) through the brand representative program are not eligible for refunds and may only be processed as exchanges in accordance with Section 6 of this policy.
4.2 Refund Methods — DTC Purchases
Once a DTC return has been approved and processed, a refund will be issued, less the applicable restocking fee. Refunds may be issued to the original payment method used at the time of purchase or as store credit, at the customer's preference. Please indicate your preferred refund method when initiating the return.
4.3 Refund Timeline
Refunds to the original payment method may take an additional five (5) to fifteen (15) business days to appear on your statement, depending on your financial institution. Store credit refunds will be applied to your iEvolution account within two (2) business days of return approval.
4.4 Non-Refundable Costs
Original shipping and handling charges paid at the time of purchase are non-refundable. Return shipping costs are the responsibility of the customer and are not eligible for reimbursement, except in cases covered under Section 5 of this policy.
Defective or Incorrect Items
If you receive an item that is defective, damaged during shipping, or incorrect due to an error on our part, please contact our customer service team within fourteen (14) calendar days of delivery. This section applies to both DTC customers and Brand Representatives. In such cases:
Exchanges
6.1 Exchange Eligibility
We offer exchanges for a different item, subject to the same eligibility conditions and 14-day window outlined in Section 1 of this policy. Exchange requests must be submitted through our customer service team. Exchanges are available to both DTC customers and Brand Representatives.
6.2 Brand Representative Orders — Exchange Only
Orders placed by Brand Representatives (Members) through the brand representative program are eligible for exchange only. No monetary refunds will be issued for Member orders under any circumstances, except where required by applicable law. Members may exchange eligible items for a product of equal or different value, subject to the conditions outlined in this section.
6.3 Exchange Process
If the replacement item is of equal value, no additional payment is required beyond return shipping costs and any applicable restocking fee. If the replacement item is of greater value, you will be responsible for the price difference. If the replacement item is of lesser value, the difference will be issued as store credit (for Member orders) or refunded in accordance with Section 4 (for DTC purchases).
6.4 Exchange Availability
Exchanges are subject to product availability. In the event that the requested replacement item is out of stock, you may choose a different item. DTC customers may alternatively opt for a refund in accordance with Section 4. Brand Representatives will receive store credit if no suitable replacement is available.
General Provisions
7.1 Right to Refuse
iEvolution reserves the right to refuse any return or exchange that does not comply with the conditions of this policy, at our sole discretion and without further obligation. Repeated or excessive returns may result in the restriction or suspension of your account privileges.
7.2 Policy Modifications
We reserve the right to modify this Refund & Return Policy at any time at our sole discretion. Updated versions will be posted on our website and will be effective immediately upon publication. The date of the most recent version is indicated at the top and bottom of this page. Continued use of our website and services after any changes constitutes your acceptance of the revised policy.
7.3 Applicable Law
This policy is governed by the laws of the State of Wyoming, consistent with the governing law provision of the iEvolution Terms & Conditions. If any provision of this policy is found to be illegal, invalid, or unenforceable, that provision shall be deemed severed and shall not affect the validity or enforceability of the remaining provisions.
7.4 Contact
For all return and refund inquiries, please contact our customer service team. We are committed to resolving any concerns promptly and to your satisfaction, within the scope of this policy.