This Refund & Return Policy is provided by iEvolution Pro LLC ("iEvolution," "iEvo," "we," "our," or "us") and applies to all physical products purchased through our website or authorized channels.
This policy distinguishes between two kinds of purchase, and your rights differ substantially depending on which one you made:
Customer purchases are retail orders placed by anyone buying at published retail pricing, whether or not they hold a free website account. Member Orders are orders placed at wholesale pricing by a holder of an active iEvolution Wholesale Membership.
By placing an order you acknowledge that you have read, understood, and agree to be bound by this policy. It supplements the iEvolution Terms & Conditions and, for Members, the iEvolution Membership Agreement.
Customer vs. Member
This table is a summary. The sections that follow control.
| Customer (retail) | Member (wholesale) | |
|---|---|---|
| Change of mind | Return within 14 days of delivery, 20% restocking fee | Not available. Orders are final |
| Exchanges | Available within 14 days of delivery | Not available |
| Store credit | Available as a refund option | Not issued |
| Defective, damaged, or wrong item | Refund, replacement, or store credit, your choice | Replacement. Refund only if no replacement is available |
| Restocking fee on defects | None | None |
| Membership fee | n/a | Non-refundable |
Customer Returns & Refunds
This Section applies to retail purchases by Customers. Members should read Section 02.
1.1 Return Window
You may request a return within fourteen (14) calendar days from the date of delivery. The date of delivery is determined by the carrier's delivery confirmation. Requests submitted after the 14-day window will not be accepted.
1.2 Conditions for Return
To be eligible, all of the following must be met:
1.3 Non-Returnable Items
1.4 Restocking Fee
Eligible Customer returns are subject to a restocking fee of twenty percent (20%) of the original purchase price, deducted from the refund. The fee covers processing, inspection, and restocking. It does not apply where the item was defective, damaged in shipping, or incorrect due to our error (see Section 03).
1.5 Refund Method and Timing
Once an approved return is processed, a refund is issued less the restocking fee, either to the original payment method or as store credit, at your preference. Indicate your preference when initiating the return. Refunds to the original payment method may take five (5) to fifteen (15) business days to appear on your statement. Store credit is applied within two (2) business days of approval.
1.6 Exchanges
Customers may exchange an item for a different one, subject to the same conditions and 14-day window. If the replacement is of greater value you pay the difference. If it is of lesser value the difference is refunded under Section 1.5. Exchanges are subject to availability; if nothing suitable is in stock you may take a refund instead.
1.7 Non-Refundable Costs
Original shipping and handling charges are non-refundable. Return shipping is the customer's responsibility and is not reimbursed, except under Section 03.
Member Orders Are Final
Member Orders are final. A Member Order may not be returned, refunded, exchanged, or credited for any reason. This includes change of mind, over-ordering, inability to resell, dissatisfaction with a product, cancellation of a Membership, and termination of the Membership Agreement.
The only exception is Section 03, which covers items that arrive defective, damaged, or incorrect.
2.1 No Change-of-Mind Returns
Members buy at wholesale pricing, with a minimum of three (3) units per product, in order to use or resell that product. Because the price reflects that, Member Orders are not returnable for change of mind. Order only the quantity you can reasonably use or sell.
2.2 No Exchanges
Member Orders are not eligible for exchange. If you ordered the wrong product, that order stands.
2.3 No Store Credit
Store credit is not issued on Member Orders under any circumstance.
2.4 No Buyback
iEvolution does not operate an inventory buyback program and does not repurchase unsold product from Members, whether during a Membership or on its termination.
2.5 Resales You Make Yourself
When a Member resells a product to their own buyer, that sale is between the Member and the buyer. The Member sets its terms, including whether any return is offered, and is responsible for honoring whatever they offer. This policy governs purchases made from iEvolution and does not govern a Member's own resale.
2.6 Mandatory Law
Nothing in this Section limits any remedy that applicable law requires iEvolution to provide and that cannot lawfully be waived. Where mandatory consumer law in a Member's jurisdiction requires a remedy beyond what this Section provides, that law applies.
Defective, Damaged or Incorrect Items
If you receive an item that is defective, was damaged in transit, or is not what you ordered, contact customer support within fourteen (14) calendar days of delivery. This Section applies to both Customers and Members. We may request photographic evidence before authorizing a remedy.
3.1 Common to Both
3.2 Customers
A Customer may choose a full refund to the original payment method, a replacement item, or store credit for the full purchase amount.
3.3 Members
A Member receives a replacement of the same product at no cost. Replacement is the standard remedy for Member Orders.
If iEvolution cannot supply a replacement of that product, the Member may elect either a different product of equal value or a refund of the amount paid for the affected item. A refund under this Section 3.3 is the only circumstance in which any part of a Member Order is refunded.
Return Process
4.1 Initiating
Contact our customer service team within the applicable window. You will be issued a Return Merchandise Authorization (RMA) number, which must be included with your return shipment. Returns sent without a valid RMA number may be refused or delayed.
4.2 Shipping Your Return
Except where Section 03 applies, you are responsible for return shipping costs. We recommend a trackable method with insurance. iEvolution is not responsible for items lost or damaged in return transit.
4.3 Inspection and Processing
We inspect returned items against the applicable conditions. Processing typically takes five (5) to ten (10) business days from receipt. You will be notified by email once processed. If an item does not meet the conditions, we may deny the return and ship it back to you at your expense.
Membership Fee
The annual Membership Fee is separate from any product purchase and is governed by Section 05 of the iEvolution Membership Agreement.
The Membership Fee is non-refundable. It is not refunded on cancellation, on termination, if no order is ever placed, or for any other reason, and it is not prorated for any unused part of a term.
Cancelling a Membership stops future renewals. It does not shorten or refund the term already paid for.
This Section does not limit any refund that applicable law requires iEvolution to provide and that cannot lawfully be waived.
Effect of a Refund on Commissions
Commissions are credited to your E-Wallet three (3) days after a purchase and can be withdrawn from that moment. A Customer's right to return runs for fourteen (14) calendar days from delivery, and delivery typically occurs three to seven business days after purchase. Commissions are therefore released to you before the period in which the sale can be reversed has ended.
Where a Customer receives a refund on a sale made through a Member's affiliate link, the commission paid on that sale is reversed in full and debited from that Member's E-Wallet. Where a chargeback or payment reversal occurs, the amounts and the responsible account are determined by Section 11 of the Membership Agreement.
If the E-Wallet balance is insufficient to absorb a reversal, the account carries a negative balance. A negative balance is recovered only from commissions subsequently earned, prevents withdrawals until cleared, does not restrict the Member's ability to place Member Orders, does not affect Membership status, and is never charged to any payment method on file.
Full details are in Section 11 of the Membership Agreement.
General Provisions
7.1 Right to Refuse
iEvolution reserves the right to refuse any return or exchange that does not comply with this policy. Repeated or excessive returns may result in restriction or suspension of account privileges.
7.2 Policy Modifications
We may modify this policy at any time. Updated versions are posted on our website and take effect on publication. The version date appears at the top and bottom of this page. Continued use of our services after a change constitutes acceptance.
7.3 Applicable Law
This policy is governed by the laws of the State of Wyoming, consistent with the governing law provision of the iEvolution Terms & Conditions. Nothing in this policy deprives you of the protection of any mandatory consumer law of your country or state of residence that cannot be varied by agreement. If any provision is found unenforceable, it is severed and the remainder stays in force.
7.4 Order of Precedence
Where this policy conflicts with the Terms & Conditions, the Terms & Conditions control, except where this policy expressly provides otherwise. Where this policy conflicts with the Membership Agreement on a matter specific to Members, the Membership Agreement controls.
7.5 Contact
Customer support, Monday to Friday, 9AM to 6PM EST.
Email: support@ievolutionpro.com
Phone: 1-626-657-7726
Online: ievolutionclub.com/contact-us